FAQ

All our products are printed via Streetshirts, here are the FAQ that cover products that are sold via the site.

Can you explain your dispatch times further?

At Streetshirts, the general principle is:

“If they have the item in the building, they’ll dispatch it the same day”.

Below is a further explanation as to how their dispatch estimates. They operate an automated stock tracking system to keep track of the the 1000s of permutations of garment that they supply. The computer system uses the rules below to set the estimated dispatch date. Where they speak about out of stock, this means that the item is either not stocked in the colour/size chosen or it is stocked but all the ones we have been allocated to other customers.

When you add items into your basket, your order falls into one of 4 groups, each with a corresponding dispatch estimate.

  1. All of the order is IN STOCK, time is BEFORE 2pm
    • Dispatch estimate is set as TODAY
  2. All of the order is IN STOCK, time is AFTER 2pm
    • Dispatch estimate is set as TOMORROW (If after 2pm on a Friday then dispatch will be Monday)
  3. Order is NOT IN STOCK, time is BEFORE 3:45pm
    • Dispatch estimate is set as TOMORROW (If before midnight on a Saturday then dispatch will be Monday)
  4. Order is NOT IN STOCK, time is AFTER 3:45pm
    • Dispatch estimate is set as THE DAY AFTER TOMORROW. (If after midnight on Saturday then dispatch will be Tuesday)

What is your policy on returns?

Streetshirts make all the shirts especially for you. As they are customised just for you, they cannot accept them for return unless they are faulty. They cannot re-sell your garment. Refunds will be made against the original form of tender.

Will my colour exactly match what I see online?

No, there will be differences. This is because monitors display colours using red, green and blue light (RGB), whereas printers use cyan, magenta, yellow and black ink (CYMK). To gain a more accurate preview of your file, try printing it out. Office and home printers also use CYMK, and this may allow you to see the final results more clearly.

The top isn't the colour I expected, can I return it?

If they have accidently sent you the wrong colour, you can absolutely return it and they will remake it for you. If they have sent you the colour you ordered, however, thet cannot accept it for return as it is a bepoke item that has been made just for you. The colours on screen all have names which appear when you select them, and the colour is also written next to your shirt in your basket. Please do check these carefully, as colours can appear differently on different monitors.

The top is larger/smaller than I expected, can I return it?

If they have sent you the wrong size garment, they will absolutely remake it for you in the right size when you return it. If they have sent you the garment you ordered, they will not be able to accept it for return as they have made it just for you. They do provide sizing information on the site, which acts as a guide when choosing your size.

My garment is faulty, how do I return it?

  1. Submit a returns form here
  2. They will review your request within 24 business hours
  3. Package the merchandise to prevent damage, enclosing this completed form. Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.

What size shirt should I use?

They have provided you with detailed sizing information, based on information they have from their manufacturer. Please note that sizing guidance given next to the shirts is on a TO FIT basis, so the shirt will be larger than the actual measurement given.

The women’s longer-length tops are VERY stretchy, and are designed to be very fitted (i.e. tight).

Their actual (unworn) measurements are significantly smaller than the same sizes in other tops

What do the sizing measurements mean?

The guidance measurements given next to the shirts are supposed to represent what size person they fit. They are not the actual measurements of the garment itself, which naturally need to be larger than the person they are designed to fit.

What are the normal delivery times?

They try their best to get your order to you as soon as possible. After dispatch, the standard delivery (Royal Mail First Class) typically arrives the next day in the UK (but can take up to 7 days), in 6 days to the EU and 10 days worldwide. It is important to note that delivery times are out of our control, as they do not deliver the goods ourselves.

What's the difference between dispatch and delivery?

Dispatch refers to the period of time it takes for them to make your customised product and pass it to the postal service or courier for delivery.

This is different to the delivery time, which is how long the delivery service takes to get the package from their offices to your home.

How much do you charge for delivery?

Standard delivery to the UK is £2.95 for 1 item. This is set my Streetshirts.

What do I do if my order hasn't arrived?

Whilst Royal Mail normally deliver all first class post within 1-2 working days, they can on occasion take longer. In the unlikely event that your goods do not arrive, allow 7 days before calling contact us. They cannot authorise any remakes before this time has passed as Royal Mail have been known to deliver within this time.

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